Location: New York, NY (In-Office) | 5 days/week
Job Type: Full Time
Years of Experience: 0–2 years preferred (up to 4 years considered)

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About Our Client

Our client is a YC-backed AI healthcare startup taking on a large, service-heavy industry. In its first year the company reached seven figures in revenue, put its platform in the hands of 100+ universities, and is growing on all-inbound demand — a rare combination of early-stage upside and real traction. This is a founding opportunity with meaningful early equity and a clear runway ahead.

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Position Overview

This is the company's first dedicated Operations hire — a true founding seat. You'll own the operational backbone of the business: customer support and onboarding, CRM management, process improvement, and workflow automation, while building the operational infrastructure the team needs as it scales. You'll work shoulder-to-shoulder with the founders and flex across Customer Success, GTM, and Operations. It's a high-ownership, high-autonomy role for someone who wants to build the function, not inherit one.

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Core Skills

• Early-stage startup experience (<100 employees)

• Operations, Business Operations, or Customer Success background

• Technical mindset — comfortable with automation and AI tools (Zapier/Make a plus)

• Daily user of ChatGPT/Claude

• Strong ownership and high agency

• Thrives in ambiguity

• Customer-facing experience

• Excellent written and verbal communication

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What You'll Own

• Customer support and onboarding for new users

• CRM management and data hygiene

• Process improvement across the business

• Workflow automation to remove manual work

• Building the operational infrastructure the company runs on

• Supporting Customer Success, GTM, and Operations as the team scales

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Who Thrives in This Role

• You're high-agency. Whether as a founder, athlete, competitor, or through standout extracurriculars, you're used to owning outcomes without being told how.

• You build where there's no playbook. Ambiguity reads as opportunity, not a blocker.

• You're technical by instinct. You reach for automation and AI tools to make things run better, not just faster.

• You move between the details and the big picture. You can answer a support ticket and redesign the process that generated it.

• You want to be in the room. You're energized by a fast-paced founding team and 5 days a week alongside them in New York.

 

Qualifications

• 0–2 years of experience (up to 4 years considered)

• Current title in Operations, Business Operations, Customer Success, Founder's Associate, or Strategy & Operations

• Experience at an early-stage, VC-backed startup (<100 employees)

• NYC-based and able to work in-office 5 days/week

• Strong academic background — a top university is a plus, especially for recent grads

• Comfortable with AI tools and workflow automation

• Technical degree a plus, but not required

• Authorized to work in the US (no visa sponsorship available)

• Open to relocation candidates (relocation assistance not provided)

 

What's Offered

• Competitive base salary and meaningful equity in a fast-growing, revenue-generating startup

• A true founding seat with significant ownership and autonomy

• Direct access to and daily collaboration with the founders

• A fast-paced, high-agency team environment where your work shapes how the company scales

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If you're an operator who wants to build a function from scratch — and be in the room while a category-defining company takes off — we'd love to hear from you.